Help & FAQ

Our system processes orders quickly, so we're unable to make changes or cancellations once an order is placed — but you can start a return here if needed.

We currently offer shipping to Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macao, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, and United Kingdom.

Not satisfied with your purchase? You can start a return within 30 days of purchase. Products must be in new or gently used condition. Once we receive and inspect your return, we'll issue a refund to your original payment method. Please note: original shipping fees, duties/taxes, and return shipping are non-refundable. We don't offer exchanges on international orders, final sale items, or items bought through authorized retailers. See more information on returns [here].

Shipping costs and free shipping thresholds vary by region. Check the table below for details: * Subscription orders ship free, regardless of order value.

We can't return or refund non-VEGAMOUR products accidentally included in return shipments.

Tracking can take up to 24–48 hours to update after your order ships. If it's been longer and there's still no movement, feel free to reach out to us at global@vegamour.com and we'll be happy to help.

Product pricing includes all applicable customs duties and taxes for shipments to Australia, Bahrain, Europe, Kuwait, New Zealand, Qatar, and Saudi Arabia. For all other international destinations, duties and taxes are calculated and added at checkout. You won't be charged anything extra upon delivery.

The FDA doesn't approve supplements, but it does regulate them. All VEGAMOUR products are manufactured in accordance with FDA guidelines and made with clean, safe ingredients to support your hair wellness® journey. Please note: Our products are not intended to diagnose, treat, cure or prevent any disease.

Yes — VEGAMOUR is proudly 100% cruelty-free. We never test on animals at any stage of development or production. It's a key part of our commitment to clean, conscious care.

Our products are hormone-free and thoughtfully formulated to support hair wellness® and should not affect your overall weight or metabolism.

Yes. Simply log into your Account Portal, go to Subscriptions, select View Your Next Order then click Add Discount and enter your code.

Managing your subscription is easy. Just log into your Account Portal to: - Swap products - Skip or reschedule shipments - Update billing and shipping information Need help customizing your delivery schedule? Reach out via our contact form, , and we'll help tailor it to fit your routine.

Log in to your Account Portal, select Subscriptions, then click View Your Next Order. Scroll down and choose the product you'd like to add to your subscription. Keep in mind, products can have different delivery intervals (30, 60 or 90 days), so ship dates may vary. If you want all your items to arrive together, you can easily adjust the delivery schedule for each product. Need help syncing your orders? Our Customer Experience team is just a click away.

You can cancel anytime — no hassle, no hoops. Just log into your Account Portal go to My Subscriptions, click Manage Subscription, and then select Cancel Subscription. Prefer to talk to a real person? Our team is ready to help via email, phone, text or chat.

If you canceled after your order was already processed, it may still have shipped — our fulfillment moves quickly. To check your order status, visit your Account Portal. If the order has shipped and you no longer want the items, you can start a return here once you return them.

Consistency is key when it comes to hair wellness®. Subscribing helps you stay on track by delivering your favorite products right when you need them. It's an easy way to support your scalp's long-term health, maintain your progress and enjoy exclusive subscriber-only savings.

Yes. Our serums are lightweight, water-based and non-comedogenic, so they won't clog pores or add to buildup. Daily use is safe, even if you're experiencing dryness or flaking. For best results, apply to a clean scalp and gently massage in. Pairing with our GRO Scalp Detoxifying Serum once a week can further help reduce buildup and support a healthy scalp environment.

Our formulas are clean, vegan and designed to be gentle — but everyone's skin is different. If you're concerned about sensitivity, we recommend doing a patch test behind the ear or just above the nape of the neck before full application. If something doesn't feel right, our team is happy to help with a return.

While only your doctor can advise on what's safe for you during pregnancy or breastfeeding, our serums are always vegan, plant-based and formulated without synthetic hormones or drugs. We recommend sharing the ingredient list (available on any product page) with your doctor to confirm what's right for you.

Yes, the GRO+ Advanced Hair Serum is effective on its own — especially with consistent daily use. That said, for maximum results, we recommend using it as part of the full GRO+ Advanced System, which includes the Balancing Shampoo & Conditioner, Dermaroller and Hair Growth & Density Supplements. This full routine helps tackle shedding from every angle, combining internal and topical support to provide scalp balance and promote visibly fuller, healthier-looking hair over time.

If you have a medical condition, we recommend checking with your healthcare provider before adding new products — feel free to share our ingredient list with them. We stand behind our serums and offer easy returns if you're not completely satisfied.

Yes. Our formulas are made for anyone experiencing shedding or looking to boost Hair Wellness®.

Once a day, apply a dropperful of serum directly to your scalp on wet or dry hair, then gently work it in with your fingertips or a scalp massager. Pro tip: For even better results, try using our GRO+ Advanced Dermaroller before applying the serum to boost absorption and maximize benefits.

It depends on your needs and where you are in your Hair Wellness® journey: GRO Hair Serum is your foundational daily care. Ideal for all hair types and textures, it's best for early-stage Hair Wellness® support and everyday shedding. If you're looking to support the appearance of fuller, healthier-looking hair over time, GRO is a great place to start. GRO+ Advanced Hair Serum is elevated care for when you're ready to go further. It helps address more noticeable shedding and breakage while also helping hydrate the scalp. If you're looking for more targeted support for the appearance of a fuller-looking hairline, GRO+ Advanced is built for that next level of care.

The duration depends on the bottle size you choose. We offer two options for both GRO and GRO+ Advanced Hair Serums: Single (1 oz): Approximately a 1-month supply Jumbo (3.4 oz): Approximately a 3-month supply With daily, full-scalp use, most customers find the single bottle lasts about a month and the Jumbo lasts around three months.

With consistent daily use, many people see results from GRO+ Advanced Hair Serum within 3–4 months.

Yes, they're safe to use on color-treated or chemically processed hair. Our serums are designed to work at the scalp level, so they won't interfere with treatments like coloring, bleaching, perming or straightening.

Like any beauty product, the results last as long as you keep up with your routine. If you stop using it, you may notice your hair gradually return to its natural state within a few months.

Unlike other brands that rely on harsh chemicals, VEGAMOUR serums use plant-based actives like turmeric stem cells and peptides to support the hair and scalp. This approach delivers visible results you can trust, without shortcuts or unwanted side effects.

Hair Wellness® takes time, and results don't happen overnight. With consistent daily use, many customers begin to see results within 3–4 months.

No. Our serums are water-based and fast-absorbing, so they won't leave your hair feeling greasy or weighed down.

Yes. GRO Scalp Detoxifying Serum is a pre-shampoo treatment that clears buildup, removes excess oil and helps reduce visible flakes caused by dryness. Formulated with Karmatin™ Peptide, zinc PCA and willowherb extract, it works to: - Gently remove buildup, excess oil and impurities - Target visible flakes from dryness - Promote a balanced, healthy scalp environment

Apply a thin line of serum directly to the scalp, section by section, using the pointed nozzle. Apply just enough product to lightly cover the scalp. Massage it in and leave on for 3–5 minutes before rinsing thoroughly. Follow with shampoo and conditioner. Use GRO Scalp Detoxifying Serum weekly to maintain a balanced scalp.

Just once a week is all you need. This weekly reset helps keep your scalp clear, balanced and better able to absorb the powerful actives in your favorite VEGAMOUR products — like GRO or GRO+ Advanced Hair Serum. It's the essential first step in a healthy hair wellness® routine, designed to support long-term results.

GRO AGELESS Anti-Gray Hair Serum won't turn fully gray hair back to its original color — but it's shown to reduce the appearance of new grays and help revive color and shine.

Yes — and lots of our customers love pairing them. For best results, use one serum in the morning and the other at night instead of layering them at once. This way, each formula absorbs fully and targets your specific hair goals effectively.

You don't need to use them together — the serum is effective on its own to help reduce the appearance of new grays while boosting shine and youthful vibrancy. That said, for best results, we recommend using it alongside the GRO AGELESS Gray Delay™ Hair Supplement. The serum works topically at the scalp, while the supplement works from within to support the aging hair journey over time — together delivering a more complete approach to results over time.

Yes. GRO AGELESS Anti-Gray Hair Serum is safe for color-treated hair and won't strip or dull your shade. Like all VEGAMOUR products, it's formulated without harsh ingredients and designed to support shine, softness and vibrant, healthy-looking strands.

While only your doctor can advise on what's safe for you during pregnancy or breastfeeding, our serums are always vegan, plant-based and formulated without synthetic hormones or drugs. We recommend sharing the ingredient list (available on any product page) with your doctor to confirm what's right for you.

You can use GRO AGELESS Anti-Gray Hair Serum morning or night, but applying it in the evening may give you an extra boost. That's when your body's natural repair processes are at their peak, helping the serum absorb more deeply for better results over time.

With consistent daily use, many people begin to see results from GRO AGELESS Anti-Gray Hair Serum in as soon as 3 months — including hair that looks healthier, shinier and more vibrant, along with a reduction in the appearance of new grays.

It's best to start using GRO AGELESS Anti-Gray Hair Serum when you first begin noticing new grays. The serum is designed to work best when some natural hair color is still present and can help reduce the appearance of new grays while enhancing shine and vibrancy. It may still be used if you have more than 30% gray hair, but results are typically more noticeable when started earlier.

GRO AGELESS Anti-Gray Hair Serum is ideal for those with up to 30% gray hair who want to slow the appearance of new grays and enhance the natural tone and shine of graying strands. It's safe for all hair types and textures.

Like any beauty product, the results last as long as you keep up with your routine. If you stop using it, you may notice your hair gradually return to its natural state within a few months.

No. Our lash serum is 100% hormone-free, so you don't have to worry about side effects like eyelid darkening — a common concern with hormone-based formulas.

Yes. GRO Brow Serum is safe to use on microbladed or tattooed brows. It won't fade your pigment or disrupt healing

Yes. GRO Lash Serum is oil-free and extension-safe, so it won't disrupt adhesives. Just apply as directed along your lash line and avoid getting it on the lash band or glue.

Yes. GRO Lash Serum is safe to use with tattooed eyeliner. The formula is gentle and won't interfere with permanent makeup or cause it to fade.

About two months with consistent, twice-daily use. For freshness and performance, we recommend replacing your tube every 60 days — just like your favorite mascara.

About two months with consistent, twice-daily use. For freshness and performance, we recommend replacing your tube every 60 days — just like your favorite mascara.

Everyone's journey is different, and it may just take a little more time. Most people see visible results in 6–8 weeks, but a few factors can impact your timeline: - If you've recently used a hormone-based serum, wait 4 weeks before starting VEGAMOUR. - Make sure oil-based products are fully absorbed before applying the serum. - Shake well before each use, and apply to clean, dry skin. - And don't forget, your brow serum should be replaced every 2 months to stay fresh and effective. Still have questions? We're here to help every step of the way.

Everyone's journey is different, and it may just take a little more time. Most people see visible results in 6–8 weeks, but a few factors can impact your timeline: - If you've recently used a hormone-based lash serum, wait 4 weeks before starting VEGAMOUR. - Make sure oil-based products are fully absorbed before applying the serum. - Shake well before each use, and apply to clean, dry skin. - And don't forget, your lash serum should be replaced every 2 months to stay fresh and effective. Still have questions? We're here to help every step of the way.

Apply a thin layer of GRO Brow Serum along your natural brow shape, covering both hairs and the skin beneath. For best results, use morning and night on clean, dry skin before applying other products. Once absorbed, you can continue with your usual brow makeup routine.

Apply GRO Lash Serum like liquid eyeliner — directly along the upper lash line, avoiding the lashes themselves. You can apply to the lower lash line if you like. For optimal results, use twice daily — morning and night — on clean, dry skin. Once absorbed, continue with your regular skincare and makeup routine.

No. Our lash serum is free from prostaglandin analogs, the ingredients that can alter eye color. It's a gentle, hormone-free formula designed to support healthy lashes without affecting your natural eye color.

No, it won't reverse existing grays — but it's designed to help delay future graying by supporting the body's nutritional needs, promoting healthy sleep and reducing hair shedding.

Yes. GRO AGELESS Gray Delay™ Hair Supplement supports your hair's natural pigment from within, helping to slow the onset of grays. You can start taking them at the first signs of gray — or even earlier as a preventative measure. While the serum targets surface-level results, the softgels work deeper to preserve your hair's color.

Simply take one gummy daily. These vegan, naturally fruit-flavored gummies make caring for your hair wellness® easy and enjoyable. For best results, make them a consistent part of your daily routine.

With consistent use over about 90 days, you may notice your hair looking healthier, shinier and more vibrant. Some users also experience fewer new grays, better sleep and reduced stress. Results vary, but many subtle improvements start from the inside out.

Biotin helps strengthen hair follicles and promotes overall hair vitality. It can improve hair strength, texture and appearance — which is why GRO Biotin Gummies for Hair Wellness® include this essential nutrient.

We recommend speaking with your doctor before using GRO AGELESS Gray Delay™ Hair Supplement during pregnancy or breastfeeding. While the formula is plant-based and formulated without hormones, it's always best to review the ingredient list (available on any product page) with your healthcare provider to confirm what's right for you.

Yes. GRO Biotin Gummies for Hair Wellness® are designed to complement your existing vitamins and support your hair wellness. If you have any medical conditions or take medication, just check with your healthcare provider before adding new supplements.

Biotin not only supports healthy hair but also helps your body convert food into energy, boosts immune function and strengthens skin and nails. It's a vital nutrient included in our supplements to support your overall wellness.

Our heart-shaped gummies are vegan and naturally flavored with real strawberry. They do not contain any synthetic fillers, artificial dyes or animal-derived ingredients — making them a clean, science-backed treat you and your hair will love.

GRO Biotin Gummies for Hair Wellness® go beyond just biotin — they deliver a full spectrum of hair-loving vitamins and minerals, from A to Zinc, to help you achieve fuller, shinier, healthier-looking hair, as well as stronger nails.

Take your softgels with a meal, either in the morning or evening. Bedtime may offer an extra boost since your body enters repair mode then, improving ingredient absorption and potentially supporting better rest.

We recommend starting the GRO AGELESS Gray Delay™ Hair Supplement in your early 30s or as soon as you notice premature graying, ideally when you have 30% gray or less. Prevention tends to be more effective than reversal — the sooner you support your natural pigment, the longer it may last. These softgels are not recommended for anyone under 18.

Results vary by individual, but many people notice visible improvements after about 3 months, with optimal results around month 4. Consistency matters — taking GRO Biotin Gummies for Hair Wellness® daily as part of a balanced lifestyle delivers the best outcomes.

Like any supplement, your results depend on continued use. If you stop taking GRO AGELESS Gray Delay™ Hair Supplement, your hair may gradually return to its natural graying process within about a month. Ongoing use is key to maintaining your progress and supporting pigment preservation.

If you're having blood work done, be sure to tell your doctor or lab technician that you're taking biotin so they can properly interpret your results.

It depends on what your hair needs most — and we have a clean, science-backed solution for every stage of your hair wellness® journey. HYDR-8 Hydrate and Repair Shampoo & Conditioner This peptide-powered duo is made for dry, damaged or overprocessed hair — gently cleansing while restoring strength, softness and shine. Powered by Karmatin™ Peptide, amino acids and plant-based butters, it smooths frizz, locks in moisture and helps protect against future damage. UPLIFT Volumizing Shampoo & Conditioner This lightweight, root-lifting duo is powered by Dual LIFTing Technology™ to deliver instant volume, body and fullness. Perfect for fine, flat or thinning hair, it gently cleanses, hydrates and detangles without weighing strands down — leaving them soft, bouncy and visibly fuller. GRO Revitalizing Shampoo & Conditioner This biotech-powered duo uses plant-based phytoactives and Karmatin™ Peptide to nourish the scalp, strengthen fragile strands and support visibly thicker, fuller hair. With consistent use, it helps improve the look of density, defend against breakage and lay the foundation for long-term hair wellness®. GRO+ Advanced Balancing Shampoo & Conditioner Formulated with GROActive+ Complex™ and sustainable microalgae, this advanced duo helps rebalance the scalp, reduce breakage and restore density. Designed for those with visible thinning, it supports long-term hair wellness® by replenishing strength, hydration and overall scalp harmony. The best part? All VEGAMOUR shampoos and conditioners are vegan, formulated without harsh sulfates, color-safe and designed to work synergistically with your favorite serums and treatments. Not sure where to start? You can always mix and match based on what your hair needs most that day.

Yes. Our GRO Revitalizing Shampoo & Conditioner are powered by Karmatin™ Peptide, — a vegan, microencapsulated protein that bonds to the hair cuticle to help repair damage and deliver lasting strength and protection, even after rinsing.

Yes. All of our products are formulated without harsh sulfates and chemicals, making them safe for color-treated strands.

We recommend using GRO Hair Serum daily, including on wash days. While shampoo and conditioner cleanse and nourish, the serum is a key step in helping reduce hair shedding for visibly fuller-looking hair over time.

GRO Revitalizing Shampoo & Conditioner have a fresh, citrusy scent with soft floral undertones. GRO+ Advanced Balancing Shampoo & Conditioner feature a subtle mix of energizing lemon and herbal verbena.

Our shampoos and conditioners do more than cleanse — they're powered by plant-based actives to support your hair and scalp without harsh chemicals.

Yes. All of our products are formulated without harsh sulfates and chemicals, making them safe for color-treated strands.

Not necessarily — but the system is designed to work better together. Each product plays a distinct role in your routine: 1. GRO+ Advanced Balancing Shampoo removes buildup and strengthens fragile strands 2. GRO+ Advanced Balancing Conditioner nourishes and softens for more manageable hair 3. GRO+ Advanced Dermaroller creates micropathways to enhance serum absorption 4. GRO+ Advanced Hair Serum reduces hair shedding and breakage while supporting a healthy, balanced scalp 5. GRO+ Advanced Hair Growth & Density Supplements support longer-looking, healthier-looking hair over time* You can absolutely start with one or two essentials. But for the most comprehensive results, the full system works synergistically to support your hair from the inside out. *Based on a 120-day consumer perception study with 46 participants taking GRO+ Advanced Supplements daily.

It depends on your individual hair and scalp needs. Some wash daily, while others prefer 1–2 times per week. Our formulas are gentle enough for regular use and still effective when used less often. If your scalp tends to be oilier, you're exposed to styling products, or you work out often, you may see better results with more frequent washes.

Yes. The entire system is formulated without harsh sulfates like SLS and SLES, so it won't strip or disrupt treatments like keratin, relaxers or Brazilian blowouts. Your style stays intact, while your scalp and strands get the gentle care they need.

Yes. HYDR-8 Leave-In Conditioner is lightweight and safe for extensions. Apply from mid-lengths to ends, steering clear of the roots or attachment points. For best results, clarify your hair occasionally to keep everything feeling fresh and balanced.

Yes, HYDR-8 Leave-In Conditioner works great on dry hair, too. Use it as a styling refresher, a frizz smoother or a heat protectant before hot tools. It's perfect for reviving second-day styles or adding a boost of hydration. Just remember: a little goes a long way on dry strands.

No, HYDR-8 Leave-In Conditioner is a leave-in product that does not need to be washed out.

Yes, HYDR-8 Leave-In Conditioner protects your hair from heat damage up to 450°F, making it the perfect prep step before using blow dryers, flat irons or curling wands.

Not specifically. HYDR-8 is designed to deeply hydrate, strengthen and repair dry, damaged hair — not to target hair shedding. If fullness or shedding is your main concern, we recommend adding GRO or GRO+ Advanced Hair Serum to your routine, based on your specific needs. GRO is best for early-stage Hair Wellness® support and everyday shedding, while GRO+ Advanced helps address more noticeable shedding and breakage.