Returns & Exchanges

Returns

We hope you love our products, but sometimes things don't work out.

If you are not 100% satisfied with your purchase, you can initiate a return within 30 days from the date of purchase. Returns must comply with the policy below.

How it works

Contact us to start a return. Here
We recommend using a trackable shipping method, as we cannot process a refund for a return we do not receive.

All returned products must be in new or gently used condition. Once we receive your return, we will inspect and process it, then issue a refund to your original payment method.

What is not refunded

The following are non-refundable:

• Original shipping fees

• Duties, taxes, and customs charges paid on your original order

• Return shipping costs

Please allow 5-7 business days to process your refund once received. Your financial institution may take an additional 7-14 business days for the credit to appear. If your original payment method is not available, we will issue store credit.

We do not offer exchanges on international orders.
If you would like a different product, please initiate a return and place a new order.

Non-returnable items

Any items identified as "FINAL SALE" or "non-returnable," or purchased during promotional periods, are not eligible for return or refund.

Only products purchased on our website may be returned. We do not accept returns of items purchased from authorized retailers.

If you are returning an item that qualified for a Gift with Purchase or a Buy 2 Get 1 Free offer, please include the bonus gift with your return. If you keep the bonus gift, its value will be deducted from your refund.

We monitor return activity for abuse and reserve the right to deny returns if, in our sole discretion, there has been misuse of our return policy.

Where to send your return

Please include your order number inside the package and clearly mark it on the outside of the box.

VEGAMOUR
1231a N Spring St, Suite A200
Los Angeles, CA 90012
USA
Order #

Important: how to complete your customs form

To avoid delays and unexpected charges, please write the following on your customs declaration:

RETURNED GOODS - MERCHANDISE OF US ORIGIN, VALUE FOR CUSTOMS PURPOSES ONLY

Declare the item as a return, not a new sale, and enter the original purchase value. Returns that arrive with customs charges owed may be refused, which will delay or prevent your refund.

Damaged or incorrect orders

If your package arrived damaged, or you received an incorrect or missing item, contact us within five days of delivery with your order number and photos. We will resolve it quickly.